Coordination and Systems Change
Part of what makes a local workforce system a “system” is coordination across stakeholders, programs, and organizations to meet the needs of job seekers, workers, and employers (i.e., customers). This can include coordination activities
- to allow more seamless services for customers,
- to promote knowledge sharing,
- to develop shared strategies and goals, and
- to use scarce resources more efficiently and effectively.
Systems change strategies generally refer to changes in organizational policies, procedures, practices, and culture, within or across organizations that improve services or activities aimed at benefiting specific stakeholders, markets, or populations. When applied to local workforce systems, systems change strategies focus on improving coordination, collaboration, and alignment across actors, policies, and programs toward specific objectives. Examples include improving accessibility to services for a target population to increase employment outcomes or meeting skilled labor gaps in a specific sector.
Coordinated approaches to improving employment and training outcomes and meeting stakeholder needs in local areas can include sector strategies or partnerships that focus on local or regional needs of a specific sector bringing training providers and employers together and career pathway strategies that coordinate. Collaborative entities create or implement coordinated approaches or systems change strategies.